Syllabus
Building upon the lessons below, learners will also critique assigned articles, participate in discussion boards, compose a comprehensive essay on the subject “Effective Change Management,” and participate in a comprehensive evidence-based change management simulation.
Week 1: Surprising, and Not-So-Surprising, Things About Change
Appeal to both the elephant and the rider
High-value care is affordable and achieves quality meaningful outcomes
Implement key evidence-based change management principles
Week 2: Direct the Rider by Following the Bright Spots
Follow the Bright Spots – Find out what’s working and copy it.
Redesign the financial incentives to reward value
It is foolish to reward A and hope for B
Week 3: Direct the Rider by Scripting the Critical Moves
Eliminate ambiguity by focusing on a few specific behaviors
Never waste a crisis
People are your most important asset
Week 4: Direct the Rider by Pointing to the Destination
Keep reminding people of the goal and why it’s important
Open scheduling to maximize physician efficiency and patient preference
Dispositional affect & Emotional Intelligence are key success factors
Week 5: Motivate the Elephant by Finding the Feeling
Information isn’t enough. Stimulate emotion
Engage patients in decision making
Health insurance improves access to care and a wide range of health outcomes
Week 6: Motivate the Elephant by Shrinking the Change
Break it down so you don’t intimidate the elephant
Integrate behavioral health providers into primary care
Knowing the price is helpful, but may not reduce spending
Week 7: Motivate the Elephant by Growing Your People
Everyone wants to belong and improve
Utilize virtual medicine to augment access and preventive outcomes
No one-size-fits-all healthcare system
Week 8: Shape the Path by Tweaking the Environment
Behavior is adaptive to context. Change the situation and make the journey easier
Healthcare is subject to local socio-political and economic factors
For comparison to end in improvement, reasons for difference must be understood
Week 9: Shape the Path by Building Habits
Habitual behavior takes less energy
Be/Select an accessible and improving healthcare provider
Week 10: Shape the Path by Rallying the Herd
Behavior is contagious. Help it spread
Examples of the ‘contagiousness’ of desirable behavior
