Syllabus

Building upon the lessons below, learners will also critique assigned articles, participate in discussion boards, compose a comprehensive essay on the subject “Effective Change Management,and participate in a comprehensive evidence-based change management simulation.

 

 

Week 1: Surprising, and Not-So-Surprising, Things About Change

 

Appeal to both the elephant and the rider

High-value care is affordable and achieves quality meaningful outcomes

Implement key evidence-based change management principles

 

Week 2:  Direct the Rider by Following the Bright Spots

 

Follow the Bright Spots – Find out what’s working and copy it.

Redesign the financial incentives to reward value

It is foolish to reward A and hope for B

 

Week 3: Direct the Rider by Scripting the Critical Moves

 

Eliminate ambiguity by focusing on a few specific behaviors

Never waste a crisis

People are your most important asset

 

Week 4: Direct the Rider by Pointing to the Destination

 

Keep reminding people of the goal and why it’s important

Open scheduling to maximize physician efficiency and patient preference

Dispositional affect & Emotional Intelligence are key success factors

 

Week 5: Motivate the Elephant by Finding the Feeling

 

Information isn’t enough. Stimulate emotion

Engage patients in decision making

Health insurance improves access to care and a wide range of health outcomes

 

Week 6: Motivate the Elephant by Shrinking the Change

 

Break it down so you don’t intimidate the elephant

Integrate behavioral health providers into primary care

Knowing the price is helpful, but may not reduce spending

 

Week 7: Motivate the Elephant by Growing Your People

 

Everyone wants to belong and improve

Utilize virtual medicine to augment access and preventive outcomes

No one-size-fits-all healthcare system

 

Week 8: Shape the Path by Tweaking the Environment

 

Behavior is adaptive to context. Change the situation and make the journey easier

Healthcare is subject to local socio-political and economic factors

For comparison to end in improvement, reasons for difference must be understood

 

Week 9: Shape the Path by Building Habits

 

Habitual behavior takes less energy

Be/Select an accessible and improving healthcare provider

 

Week 10: Shape the Path by Rallying the Herd

 

Behavior is contagious. Help it spread

Examples of the ‘contagiousness’ of desirable behavior